![]() I assume the support person was in the comfort of their home office given it was 9p on Saturday night and I didn't hear the background noise from an offshore customer support center. Tech support was quite friendly and helpful. I get told the wait is less than one minute. Within 15 seconds of pressing the submission, my cell phone rings putting me in the tech support queue. Kindle Wireless Reading Device, Wi-Fi, 6" Display, Graphite - Latest Generation Which now I know is easiest to do based on going to my order history and reporting an issue with an order. It took me a while (3 minutes) to figure out how to contact technical support. If you continue to experience problems, please contact us. If Kindle is still unresponsive, try charging Kindle before trying to restart the device once again.If Kindle is still not working, you can perform a hard reset by sliding and holding the power button for 15 seconds.Turn on the Kindle by sliding and releasing the power button.Wait for the screen to go blank, then release the power button. Shut down Kindle by sliding and holding the power button for five seconds.The LED light that surrounds the power button will display green for two seconds. Unplug Kindle from power adapter or computer. ![]() Kindle screen frozen or Kindle unresponsive. ![]() Note I have had over 1,000 views of this post, and I wrote a follow on about the users and web analytics here.Īnd for you Kindle 3 fans, I have the first Kindle signed by William Gibson which was actually the first Kindle he held. Plugged it in to make sure it had a full charge, within 5 minutes the green light when showing full charge. ![]() I wrote about having the Kindle 3, and I use my Kindle 3 much more than my Kindle first generation. ![]()
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